Your WOW products and services attract customers, but do you (and all your employees) bind them to you or drive them away? Customer service is about making a difference, not just a sale. Following through on the promise of the WOW requires a consistent focus on performing everyday actions that truly serve customers and move us from simply engaging in business transactions to developing meaningful relationships by going the extra mile to find hidden WOW’s that add up to exceptional experiences for them.
During this month's Power Lunch, Sandy Geroux
shares entertaining stories and valuable tips, tools, mindsets and techniques to help you create the business results you desire, while simultaneously creating loyal customers who rave about you and refer you – and whom no one can tear away!
Sandy Geroux is a national speaker, trainer and author, as well as an award-winning salesperson; she’s also a singer! Author of two books and recipient of numerous sales awards, she is a frequent contributor and columnist to many business and trade publications. Sandy delivers exceptional programs on creating WOW experiences that help you Turn Your Workplace Into a WOWplace™! Even when WOW customer experiences abound, it’s easy to forget the everyday actions and nuances that inspire employees to go the extra mile to find hidden WOW’s that add up to exceptional experiences for everyone around them. Her enthusiastic, interactive and inspiring programs overflow with ideas and tips to help you succeed; attendees describe her dynamic speaking style as enthusiastic, energetic and extremely motivating!
The event starts at 11am. Speaker begins at 11:30am. Food is served at Noon. You'll have the choice from 3 menu items plus soup or salad. Soda or Iced Tea is also included.
Spaces are limited for this event, so registering online is a must and credits/refunds will not be offered for this engagement.